Recruitment of reservation agents

  • Sal, Santa Maria
  • 2019-11-14
  • Tempo Inteiro
Enquadramento do Anuncio

As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation

Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer

needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards:

- Convert, quickly, inquiries into contracted business

- Respond, positively, to sales inquiries to develop future sales leads

- Identify sales leads, as appropriate

- Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately

and to the Guest's expectation

- Provide prompt and efficient service while maintaining the hotels brand standards


A Reservations Agent serving Hilton brands is always working on behalf of our Guests and working with other Team

Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

- A passion for delivering great customer service

- A highly professional telephone manner and excellent communication skills

- Outstanding administration and organizational skills

- Intermediate computer proficiency

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

- Previous experience in a Reservations environment

- Tertiary qualifications, or other collegiate-level degree

- English and Portuguese speaking are mandatory


Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and
resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure
travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of
providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth
of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our
amazing Team Members are at the heart of it all!