Enquadramento do anúncio
Job Description:
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Acts as the primary point of contact for the client-agency.
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Responsible for the organizational management and direct supervision of the regional operations management staff, facilitating a cohesive and collaborative statewide program.
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Oversight of key leadership hiring across multiple workgroups.
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Administrative functions, including invoice development, program performance audits, and reporting, liaising with corporate management and clients, payroll processing, and personnel performance reviews.
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Maintenance of labor relations and staff conflict resolution.
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Budget forecasting, execution and reconciliation.
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Coordinate with client on externally originating issues related to complaints, inquiries, and public information requests.
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Share (or assume) responsibilities with the client related to public relations activities.
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Routinely report to client and company stakeholders on the operation’s efficiency and effectiveness in providing agreed upon services. Prepare regular reports on the performance of the system based on pre-determined measures of effectiveness.
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Routinely engage in daily, front line operations to maintain operational awareness and prioritize program improvement tasks.
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Responsible for the comprehensive training and auditing of the staff.
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Effect mid to senior-level staff meetings, as required.
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Participate in meetings, seminars, conferences, and committees as appropriate and assigned by the company and/or client.
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Oversee the maintenance of technical documents, including standard operating procedures,
performance reports, employee technical training records, and client deliverables.
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Serve, eventually, as a subject matter expert for the client and company on all aspects of the operation.
Minimum Requirements
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BS/BA Degree in a related field
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10 years of related experience or demonstrated the equivalency of experience and/or education
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State drivers' license in good standing.
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Advanced proven skills in organizational development and management
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Capable in the use of proprietary software packages in a short matter of time
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Skilled in report writing, technical writing, management team presentations, spreadsheet analysis, and interoffice communication
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Ability to be calm and effective under pressure and in a variety of work conditions
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Ability to coordinate real-time activities and initiate immediate priorities, for self and support staff
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Ability and willingness to work alternate work schedules and be on-call 24 hours/day
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Skilled in standard software applications such as Microsoft Office (Word, Excel, PowerPoint, Access, Outlook)
Preferred Qualifications
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MBA/MS in a related field
Competências chaves
Idioma(s)
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Inglês (Avançado)
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Português (Avançado)
Detalhes do anúncio
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